Tyto
Founding pilotFAQ
How it works

Your night desk. Every call answered, every morning reported.

Tyto answers your hotel's night calls, turns guest requests into tasks, captures booking requests and sends you a report before your morning shift starts. Nobody has to stay up.

Book a 15-min call Walk through one night ↓
Six steps

From setup to your morning report.

Before the first night
One night · an example →
1StepBefore day 1Set up once 2StepBefore day 1Connect 3StepDesk closesEvery call answered 4Step23:42Requests → tasks 5Step23:45Booking requests 6StepMorningYour night report

Swipe to see the whole night →

Before the first night
Step 1 · Before day 1

Set up once

You share your hotel's information once: FAQs, house rules and rates. We set up the answers and scenarios for you — and you can change anything later.

Hotel profile
The Harbour House
Ready
Check-inFrom 15:00. After 23:00 — key box at the entrance
ParkingFree, 12 spaces behind the hotel
Breakfast07:00 – 10:30
Rooms & ratesDouble from €148 · Twin from €144 · Junior suite from €228
House rulesQuiet hours 23:00 – 07:00 · No smoking
LanguagesEN · PT · ES · IT · FR
Step 2 · Before day 1

Connect in minutes

Night calls forward from your usual number, and a chat sits on your website. Your PMS stays as it is. No new hardware.

PhoneYour number
ChatYour website
TytoWhile your desk is closed
Answers to guests
Tasks for your team
Booking requests
Morning report
PMS stays No new hardware Same number
One night with Tyto · an example
Step 3 Desk closes → 23:40

Every call answered. In the guest's language.

English Português 中文 Español Français

Late check-in, parking, house rules — answered from your information. Your team reads everything in English.

Night forwarding on
23:40 · Incoming call
+351 ••• ••• 412 · Portuguese
Answered
Guest
Boa noite, vou chegar por volta da uma. Ainda consigo fazer o check-in?
Tyto
Boa noite! Claro. Depois das 23h a chave fica no cofre à entrada — o código está no seu email de confirmação.
Guest
Perfeito. E há estacionamento?
Tyto
Sim, é gratuito, atrás do hotel.
Summary (EN): late arrival around 01:00 — given key-box and parking info. No action needed.
Step 4 23:42

Requests become tasks

A guest asks for something? It becomes a task with the room, the time promised and a status — ready for your morning team.

New task · from a call at 23:42
Room 22
Open
2 bottles of still water + a birthday cake
Guest's wife's birthday. Candles if possible.
Promised for07:30, to the room
TeamBreakfast
StatusOpen → Done when your team ticks it
Step 5 23:45

Booking requests captured

Dates, guests and contact details are taken down in full. Your team confirms in the morning — nothing is booked or charged on its own.

Booking request · 23:45
Laura Bennett
To confirm at 07:00
RoomDouble
DatesFri 24 – Sun 26 Oct · 2 nights
Guests2 adults
Quoted€296
Contactlaura.b•••@gmail.com · +44 ••• ••• 118
Confirm Decline Nothing is booked until your team confirms.
In the morning
Step 6 Before your morning shift

Your night in one report

Calls, bookings to confirm, open tasks and anything that needs you — in your inbox before your team starts. Two minutes and you know your night.

Tap a group to see the details.

TytoNight report · The Harbour House
Good morning. 17 calls answered, none missed.
Fri 24 Oct · 22:00 – 07:00
Avg call 1 min 48 s · EN · PT · IT
1needs you first
€1,1843 bookings to confirm
4tasks for the team
9handled, no action
NEEDS YOU FIRST · BEFORE 08:0004:07
Room 14 · Refund request
Street-noise complaint. Manager call back promised by 08:00.
Reply to this email to ask about any call.Full call log →

Every call on record

Recording, transcript and a summary in English — whatever language the guest spoke.

Call log · Fri 24 Oct
17 calls · 0 missed
Every call: recording · transcript · summary
TimeCallerLangSummary (EN)Outcome
23:40+351 ••• 412PTLate arrival ~01:00, asked about parkingAnswered
23:42Room 22ENWater + birthday cake for 07:30Task created
23:45Laura BennettENDouble, 24–26 Oct, 2 adultsBooking · €296
00:36Marco RossiITTwin, 28–31 Oct, 2 adultsBooking · €432
04:07Room 14ENStreet noise, asked about a refundNeeds you · 08:00
Always

Built-in guardrails. You stay in control.

Tyto works inside the rules you set.

01Tells every guest it's an automated assistant, at the start of the call
02Never improvises and never promises on the hotel's behalf
03Never takes card numbers over the phone
04Nothing involving money happens without your team
05Every action is logged

See what your nights could look like.

A 15-minute call: we look at your night calls together and tell you honestly whether Tyto fits.