Straight answers.
Does it replace my PMS or my staff?
No. Tyto covers the hours when nobody is at the desk. Your PMS stays, and your team still confirms bookings and handles requests in the morning.
Do I keep my phone number?
Yes. Calls to your existing number are forwarded to Tyto at night, on the schedule you choose.
What hours does Tyto cover?
Yours. Tyto takes over when your desk closes and hands back when your team is in. We set the times to your hotel's schedule during setup, and your night report arrives before the morning shift.
Can a guest book a room through Tyto?
During the pilot, Tyto checks availability and takes a full booking request. Your team confirms it in the morning — nothing is booked or charged without a person.
Which PMS do you work with?
We're choosing our first PMS integrations together with our founding hotels. The pilot runs without one. Tell us which PMS you use on the call.
Which languages does it speak?
It replies in the guest's language, and you can limit it to the languages you want. Everything your team reads is in English. See a night in Portuguese →
What if it doesn't know the answer?
It says so instead of guessing, and leaves the question for your team with a summary. You add the answer, and next time it knows.
Do guests know they're talking to an assistant?
Yes. Every call opens by saying it's the hotel's automated assistant and that the call is recorded.
What if something can’t wait until morning?
Tyto calls you — or whoever you choose — straight away, with a short summary. If a guest’s safety is at risk, they’re first told to call the local emergency number. Everything else waits for your morning report.
What about guest data?
No card numbers are ever taken by phone. Recordings are kept for the period you set and deleted on a guest's request. Your guests' calls are never used to train models.
How long does setup take?
[SETUP TIME]. We load your hotel's information, run test calls with you, then switch on night forwarding. How setup works →
What does it cost?
The pilot is one fixed fee for 90 days, call costs included, with a full refund within 30 days of go-live. We share pricing on the call and check together that it pays off for your hotel. See the pilot terms →
